- Dashboard – gathers the most important information, customized according to the needs and preferences of your business
- Possibility to combine data from different sources
- Personalized pages – each function/role/individual gets their unique report
- Clear view of different department goals linked to the company’s common goals
- Handles complex permissions (right information to the right user)
- Can push out results/insights (customer comments and key figures)
- Built-in priority and action plans
- Various time dimensions (day, week, month, season, year)
- Adapted for mobile and tablet
- Customer comments are visible in real time
- Possibility to receive “alerts” for extra dissatisfied customers to be able to provide feedback directly to the customer (so-called “closed loop system”)