The competition for customers and users is tough, and it is not always obvious what ultimately determines whether you are chosen. But even what is not obvious can be found out. And it’s worth it!
Facts:
If you want to know what customers and users desire, need, and expect, there is no better way than to ask them. Assuming to know without asking is risky because internal perceptions rarely match reality. The risk of crashing is high!
With a customer survey, you will get to know your customers and users in-depth, gain insights into their needs and motivations, and understand how you create value for them. With that knowledge, it becomes easier to make decisions about efforts related to improved customer satisfaction, loyalty, pricing, and offers.
Conducting customer surveys shows that you care about what your customers and users think about you.
When we at Origo Group conduct a customer survey, we start from the assumption that your customers and users are experts in their own experience. We create a questionnaire that gives them the space to describe what works well and what doesn’t, as well as what creates value in their interaction with you.
All our customer surveys are tailored to each customer’s unique needs, so no matter what you want to know, we will find the answers! For example, we can find out why your customers choose to buy from you, why they stay (or consider leaving), how they perceive your offer, how the contact throughout the customer journey is experienced, and what factors drive customer satisfaction.
In our analysis, we identify both highlights and low points, which become a starting point for both improvement measures and opportunities for development and innovation. Everything is packaged in a stylish, modern, and accessible format so that it is easy for you to take the next step towards happier customers and improved profitability.
Customer surveys are what we do most at Origo Group and we have experience with both common and uncommon variants. These are our four most requested services:
We conduct all surveys with our own staff. This allows us to quickly choose the right method, secure resources, and guarantee quality whether it is quantitative or qualitative customer surveys.
Learn more about our research methods HERE
Our platform Origo Live visualizes insights clearly, simply and beautifully, provides real-time feedback, and enables you as a decision maker to pick out exactly the basis you need.
Learn more and watch a demo about Origo Live HERE
