Customer-driven service development means that it is your customers’ real needs that drive the development of services. By understanding the driving forces and needs, you can increase profitability, strengthen loyalty, and become more relevant. Our expertise in surveys and research, as well as our knowledge in customer journeys and service design, help you develop services that are truly in demand and create great customer experiences.
Surveys, research & service design
The real need
So we work with customer experiences and CX
The starting point for our analyzes is always our clients’ users and customers. By observing, interviewing, and mapping customers and their needs, behaviors, feelings, and motivations, we can help you as a client to develop. An important part of our offer is also to make data accessible and visualize it so that it is easy to understand. To assist us, we use tools such as:
- Customer Surveys
- Market Research
- Customer Journey
- Our industry-leading system Origo Live
Please feel free to get in touch
